Terms and Conditions
DTC Mode is a trading name of TCease Ltd, a company registered in England and Wales under company number 15123766, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
In these terms, "we", "us" and "our" mean TCease Ltd trading as DTC Mode. "You" and "your" mean the business buying our services. You can check our company details on the Companies House register.
1. These terms
These terms apply to every service we provide, unless we have signed a separate written agreement with you that says otherwise. Where a proposal, order form or statement of work conflicts with these terms, that document takes priority for the work it covers.
By booking a service, paying an invoice or asking us to start work, you accept these terms.
2. What we do
We provide growth strategy, creative strategy, advisory, website design and build, AI visibility work and paid media management, including ChatGPT ads. The exact scope for your business is set out in the proposal or order confirmation we send you.
Anything not written down in that scope is not included. If you want to add to it, we will agree the extra work and cost with you in writing first.
3. Fees and payment
Fees are set out in your proposal or on the offer page you bought from. Unless we agree otherwise:
- One-off projects are paid in full before work starts.
- Monthly retainers are paid monthly in advance.
- Invoices are due within 7 days of the invoice date.
Prices are in pounds sterling. If VAT applies, it will be shown on your invoice.
Advertising spend is separate from our fees. You pay the platforms directly for media unless we have agreed in writing that we will manage the spend for you.
If an invoice is unpaid, we may pause work until it is settled. We may charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Promotional offers
We sometimes run limited offers with a reduced price. Those offers are only valid for the period stated, apply only to the scope described on the offer page, and cannot be combined with any other discount. The scope and price shown on the offer page at the time you buy is what applies.
5. What we need from you
To do the work we need you to give us, within a reasonable time:
- Access to the accounts, platforms and analytics the work depends on
- Brand assets, product information and anything else we ask for
- A named person who can give feedback and approve work
- Accurate information about your business
We are not responsible for delays or poor results caused by late access, late feedback or information that turns out to be wrong.
6. Timelines
Any timeline we give you is an estimate based on the information we have and on receiving what we need from you on time. We will tell you as soon as we can if something is going to slip.
Some things are outside our control, including platform approvals, ad account verification and how quickly AI models pick up changes. We cannot commit to dates that depend on a third party.
7. Results
Marketing results depend on your product, your market, your pricing, your operations and the platforms we work on. We will apply our experience and judgement, but we do not guarantee any particular level of traffic, rankings, visibility, leads, sales or return on spend, and nothing we say in a call, a proposal or on our website should be read as such a guarantee.
Where we offer a specific performance commitment, it will be stated in writing in your proposal. Our commitments are always to keep working with you until the agreed outcome is met. We do not offer refunds against performance.
8. Cancelling and pausing
Monthly retainers. Either of us can end the arrangement by giving 30 days' written notice. You pay for the notice period. We will finish anything already in progress and hand over what we have.
One-off projects. Once work has started, fees are non-refundable, because our cost is our time and it has already been spent. If you want to stop a project part way, we will stop, invoice for the work done to that point and hand over what exists.
If you have not paid. We can end the arrangement immediately if an invoice is more than 30 days overdue.
9. Ownership of the work
Once you have paid in full for a piece of work, you own the deliverables we created specifically for you, such as your ad creative, your copy, your site build and your reports.
We keep ownership of our own methods, frameworks, templates, internal tools and anything we built before or outside your project. Where those are part of a deliverable, you get a licence to use them within your own business for as long as you like, but you cannot resell them or licence them on to anyone else.
Until you have paid in full, we keep ownership of everything we have produced.
10. Using your work as an example
Unless you tell us in writing that you would rather we did not, we may refer to you as a client and show anonymised results and non-confidential examples of the work in our own marketing. We will never publish figures or details you have asked us to keep private.
11. Confidentiality
Each of us will keep the other's confidential information private, and use it only for the purpose of the work. This does not apply to information that is already public, that we knew before, or that we have to disclose by law.
12. Third party platforms
Our work depends on platforms we do not control, including Meta, Google, TikTok, Shopify, Klaviyo, OpenAI and others. Their rules, pricing, availability and approval decisions can change without notice.
We are not responsible for a platform rejecting an ad or an account, changing its algorithm, suspending your access, or withdrawing a product. We will help you sort it out where we can.
DTC Mode is not affiliated with, endorsed by or sponsored by OpenAI or any other platform we work on.
13. Data protection
We process personal data in line with UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, we do so on your instructions and only for the purpose of delivering the service.
How we handle personal data collected through our own website is set out in our Privacy Policy.
14. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, our total liability to you for all claims connected with a piece of work is limited to the fees you paid us for that work in the 12 months before the claim.
We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or for advertising spend you chose to make.
15. Changes to these terms
We may update these terms from time to time. The version published on our website when you book a service is the version that applies to it. If we make a material change to an ongoing arrangement, we will tell you first.
16. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
17. Contact
TCease Ltd trading as DTC Mode 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Company number 15123766 Email: hello@dtcmode.com
